Warranty
Warranty
Periods run from the date of installation, or from delivery for online orders. Terms and conditions apply.
| Product | Warranty period |
|---|---|
| Indoor blinds, all types (roller, blockout, zebra, honeycomb, venetian, vertical, bamboo, wooden) | 3-year manufacturer’s warranty |
| Outdoor blinds (drop-down, side channel, Ziptrak®) | Fabric 3 years, components 1 year |
| Folding-arm, fall-arm, wedge and canvas awnings | Canvas 3 years, components 1 year |
| PVC and lifestyle shutters | 5 years |
| Aluminium security shutters | 7 years |
| Shadeports, residential and commercial | 5 years |
| Somfy motors, controls and wind sensors | 5-year manufacturer’s warranty |
| MotionBlinds by Coulisse motors and controls | 5-year manufacturer’s warranty |
| Louvred awnings, fly and insect screens, security screens | Confirmed on your quotation |
Wired motor warranties require a valid electrical Certificate of Compliance.
Defects in materials and workmanship under normal use.
03 Exclusions
Normal wear and tear, including gradual fading from sun and UV. Damage from misuse, neglect, impact or accident. Operation outside the product’s designed parameters, or in an environment it was not specified for. Storm, wind, flood, fire, lightning and other natural events. Failure to follow care and retraction guidelines. Faults arising from customer installation of delivered products.
TamperingAny adjustment, repair or other work on the products by anyone other than Custom Blinds Shutters & Awnings or its appointed contractors, during or after installation, voids the warranty.
Custom Blinds Shutters & Awnings handles every manufacturer and supplier claim, including Somfy and MotionBlinds, on your behalf.
sales@customblinds.co.za, subject line Warranty claim, with your name, contact details and a short description.
Clear photographs of the problem from more than one angle. Photos decide most claims quickly.
The team checks the purchase and installation record on file and reviews the claim with the supplier where needed.
Garden Route installations: the installation team removes, repairs or replaces on site. Online orders: return instructions are sent, and the product is repaired or replaced once received.
Warranties depend on the products being used and cared for as advised.
Dust indoor blinds and shutters with a soft cloth or a vacuum on low. Rinse outdoor products with fresh water; monthly at the coast to clear salt.
No forcing. Chains and cords pulled straight, not at an angle.
Raise outdoor blinds and retract awnings in high wind, heavy rain and storm warnings.
Check battery levels and have motorised systems and large outdoor installations serviced as the manufacturer recommends.
Gradual fading from sun and UV is normal wear and is not covered. Premature or uneven fading from a manufacturing defect is.
Your invoice is the warranty record. Custom Blinds Shutters & Awnings also keeps purchase and installation records on file, so a claim can be verified from your details.
No. Storm and other natural events are excluded. Raise outdoor blinds and retract awnings before severe weather; Somfy wind sensors do this automatically on motorised installations.
No. Warranties apply to the original purchaser at the original installation address. Products cannot be moved and reinstalled under warranty.
Yes. The same schedule and terms apply to residential and commercial work.
Custom Blinds Shutters & Awnings. Every product carries the schedule above, the invoice is the record, and one team in Knysna manages the claim with the supplier, including Somfy and MotionBlinds, since 2010.
Full warranty terms and exclusions are set out in the Terms and Conditions. Nothing on this page affects your statutory rights under the Consumer Protection Act.
Content reviewed by the Custom Blinds Shutters & Awnings team.
Custom Blinds Shutters & Awnings | South Africa’s trusted blinds, shutters and awnings specialists since 2010.