Terms and Conditions of Sale

1.1Saxon Commodities T/A Custom Blinds Shutters & Awnings, Custom Blinds Online, and Custom Blinds Shop (hereafter referred to as CUSTOM GROUP) shall not be bound by any terms and conditions of purchase of the Customer. Failure by CUSTOM GROUP to object to any terms and conditions of purchase set by the Customer shall in no event be construed as an acceptance of any terms and conditions of purchase of the Customer. Neither commencement of performance nor CUSTOM GROUP delivery of the Goods shall be deemed or constituted as acceptance of any of the Customer’s terms and conditions of purchase.

1.2These Conditions of Sale may only be varied or waived by a duly executed written agreement between CUSTOM GROUP and the Customer.

1.3CUSTOM GROUP shall notify the Customer of any proposed amendments to these Conditions of Sale. The amended Conditions of Sale shall apply to transactions between CUSTOM GROUP and the Customer concluded after acceptance thereof by the Customer as envisaged in clause 2.3.

2.1CUSTOM GROUP shall prepare a quotation for the supply and/or installation of special order goods (“quotation”) containing details and specifications relating to the Goods to be supplied together with any accessories including, but not limited to the quantity, price, terms for payment, delivery and installation requirements (if applicable) and special instructions.

2.2Unless expressly stated to the contrary by CUSTOM GROUP, quotations issued by CUSTOM GROUP will be valid for a period of 30 (thirty) days from the date of issue thereof. CUSTOM GROUP shall be entitled to amend a quotation and/or refuse to accept an order placed after the aforesaid period without any obligation to furnish reasons therefore.

2.3Orders must be placed by the Customer by indicating its acceptance of the terms of the quotation and these Conditions of Sale by paying the deposit amount due to effect the processing of the order. The Customer explicitly acknowledges that he/she understands the conditions of the quotation/order /T and C’s and that all abbreviations contained therein are understood.

2.4Orders will become binding on CUSTOM GROUP only upon receipt of deposit.

2.5The confirmation of any order may be subject to prior credit approval by CUSTOM GROUP and for this purpose the Customer acknowledges and agrees that CUSTOM GROUP may use the service of a credit bureau to obtain a consumer and/or creditworthiness rating and/or other relevant credit information.

3.1The Goods are sold by CUSTOM GROUP to the Customer at the price stated in the quotation. The price is inclusive of delivery and installation unless quoted otherwise. For orders placed through the online shop (Custom Blinds Online / shop.customblinds.co.za), all Goods are inclusive of VAT and delivery only.

3.2CUSTOM GROUP may allow discounts as specifically agreed upon provided that such discounts shall not be allowed on any Goods where payment is overdue.

3.3ANY CANCELLATION OF AN ORDER THAT HAPPENS PRIOR TO ORDER BEING PLACED ON THE IN HOUSE FACILITY OR AN INDEPENDENT SUPPLIER WILL BE SUBJECT TO 20% CANCELLATION FEE.

3.4NO CANCELLATION OF ORDER WILL BE POSSIBLE AFTER THE ORDER HAS BEEN PLACED ON THE SUPPLIER WHETHER IT BE IN HOUSE MANUFACTURED OR AN INDEPENDENT SUPPLIER.

4.1The Customer acknowledges that delivery and/or installation of the Goods is dependent upon the availability of component goods/materials, production scheduling/capacity and is subject to installers work schedules. Accordingly, any delivery and/or installation date specified in the quotation is a best estimate only and CUSTOM GROUP shall not be bound by that date, but will make all reasonable efforts to deliver and/or install the Goods by the quoted date. If no delivery and/or installation date is stipulated in the quotation then CUSTOM GROUP will deliver and/or install the Goods as soon as it can conveniently do so. THE CUSTOMER SHALL NOT HAVE ANY CLAIM OF ANY NATURE WHATSOEVER AGAINST CUSTOM GROUP ARISING FROM LATE DELIVERY AND/OR INSTALLATION.

4.2Measurements used for manufacture will be finished sizes as used for quotation purposes and any changes, whatsoever, to the area of installation will be subject to a variation order. CUSTOM GROUP accepts no responsibility for the integrity of the structure prior, during or after the installation.

4.3In the absence of an agreement to the contrary the Goods will be delivered in standard packaging. The cost of special packaging as required by the Customer shall be specified in the quotation and will be added to and will form part of the price.

4.4Regardless of whether the Goods are installed by CUSTOM GROUP or by the Customer, risk in and to the Goods will pass to the Customer on delivery at the premises nominated by the Customer.

4.5Unless the Customer has requested an opportunity to inspect the Goods as provided for in clause 4.7, delivery of the goods at the agreed premises must be accepted when delivery is tendered by CUSTOM GROUP, failing which:

(a) risk in and to the Goods shall immediately pass to the Customer; and

(b) the Customer shall be liable for the reasonable storage costs until delivery of the Goods.

4.6Ownership in the Goods shall pass to the Customer when all amounts due and payable have been paid notwithstanding delivery of the Goods and/or that the Goods may have been installed. For the avoidance of doubt, Goods include but are not limited to blinds, awnings, shutters, motors, remote controls, sensors, automation systems, access codes, winder handles, override keys, and all components forming part of the contracted scope. Until full payment has been received, CUSTOM GROUP reserves all rights of recovery and enforcement available to it in law.

4.7THE CUSTOMER’S ATTENTION IS DRAWN TO THE PROVISIONS OF SECTION 20(3)(b) OF THE CONSUMER PROTECTION ACT NO 68 OF 2008 WHICH PROVIDES THAT IF AFTER HAVING BEEN SUPPLIED TO THE CUSTOMER, THE GOODS HAVE BEEN PERMANENTLY INSTALLED, AFFIXED, ATTACHED, JOINED OR ADDED TO OR EMBEDDED WITHIN OTHER PROPERTY OR GOODS, THE CUSTOMER SHALL HAVE NO RIGHT OF RETURN AND REFUND. THE CUSTOMER MUST ACCORDINGLY EITHER INSPECT THE GOODS PRIOR TO DELIVERY, ALTERNATIVELY BE PRESENT WHEN THE GOODS ARE DELIVERED IN ORDER TO EXAMINE THEM AND ENSURE THAT THEY ARE ACCEPTABLE PRIOR TO INSTALLATION.

4.8Electrical power and work required for installation of the Goods shall be provided free of charge by the Customer. CUSTOM GROUP will only install and fit products as per scope of contract and will not perform any work which is outside of the scope of the contract unless such work is pre-specified and costed in a variation order to the contract.

4.9If whilst installing the Goods, CUSTOM GROUP or employees/subcontractors in its sole and absolute discretion considers that the building or structure into which the Goods are being installed is not suitable for such installation or for any other reason whatsoever (e.g. inferior timber, plaster or brickwork) CUSTOM GROUP may call upon the Customer to remedy the position at the latter’s sole cost and expense. THE CUSTOMER SHALL NOT HAVE ANY CLAIM OF ANY NATURE WHATSOEVER AGAINST CUSTOM GROUP AND THE CUSTOMER HEREBY INDEMNIFIES AND HOLDS CUSTOM GROUP HARMLESS AGAINST ALL AND ANY CLAIMS WHICH MAY BE MADE AGAINST IT ARISING OUT OF ANY FAILURE IN THE GOODS, DEFECT THEREIN OR DEFECTIVE INSTALLATION ATTRIBUTABLE TO SUCH DEFECT IN THE BUILDING OR STRUCTURE INTO WHICH THE GOODS ARE INSTALLED.

4.10Where the Goods are installed by the Customer itself or sold by the Customer to a third party for installation, the Customer shall be responsible for ensuring that the installation is carried out by properly trained workmen. THE CUSTOMER SHALL NOT HAVE ANY CLAIM OF ANY NATURE WHATSOEVER AGAINST CUSTOM GROUP ARISING FROM DEFECTIVE INSTALLATION AND THE CUSTOMER HEREBY INDEMNIFIES AND HOLDS CUSTOM GROUP HARMLESS AGAINST ANY CLAIMS WHICH MAY BE MADE AGAINST IT ARISING OUT OF DEFECTIVE INSTALLATION OF THE GOODS AS PROVIDED FOR IN THIS CLAUSE 4.10.

4.11In the absence of communication within 3 days of installation or delivery, the Customer will be deemed to have accepted the goods and/or the installation as being in good order and/or satisfactorily installed.

5.1Effective May 2026, the following payment terms apply to all consultation, supply, and installation projects. Many customers settle in full at the time of order. Where full payment is made on order, a 5% discount applies as stated on the quotation. Where staged payment terms are required, the standard structure is as follows:

(a) 70% deposit payable on placement of order. Receipt of this payment is the contractual trigger for CUSTOM GROUP to proceed with manufacture.

(b) 25% payable upon completion of manufacture. Receipt of this payment is the contractual trigger for CUSTOM GROUP to schedule the installation date. CUSTOM GROUP is not obligated to commit to or hold an installation date until this payment is received.

(c) 5% payable on the day of installation, prior to handover. Final completion of the contract and transfer of ownership occurs upon receipt of this payment as set out in clause 15.

CUSTOM GROUP reserves the right to vary payment terms on individual projects, in which case the terms stated on the quotation prevail.

Unless otherwise requested in writing, a tax invoice and statement of account will be issued on completion of the project. Customers requiring a tax invoice at deposit or progress payment stage should request this in writing at the time of payment.

5.2Failure by the Customer to pay any amount on due date will result in all amounts due becoming immediately due and payable and the Customer shall then be deemed to be in mora. Interest shall accrue thereupon at the rate prescribed in the Prescribed Rate of Interest Act, 55 of 1975 in respect of any amounts not paid on the due date. Any discounts granted shall be deemed to be revoked; the gross amount before deduction of discount shall then be the amount due.

6.1Should the Customer breach any of the Conditions of Sale and fail to remedy such breach within a period of 5 (five) days of written notice to do so then, CUSTOM GROUP shall, at its election and without prejudice to any other rights which it may have in law, have the right to:

(a) cancel the order forthwith, without further notice to the Customer, remove and repossess the Goods and recover all damages which CUSTOM GROUP may have suffered consequent upon such cancellation; or

(b) abide by the order and recover from the Customer payment of the balance of the price then outstanding, which shall immediately become due and payable.

6.2The Customer agrees and acknowledges that in the event of:

(a) the Customer suffering any civil judgement to be taken or entered against it;

(b) the Customer causing a notice of surrender of its estate to be published in terms of the Insolvency Act No. 24 of 1936 as amended;

(c) the Customer passing away, sequestration, provisional or final winding up, or provisional or final judicial management, as the case may be:

then CUSTOM GROUP shall, without detracting from any other remedies which may be available to it, be entitled to summarily cancel the order without notice to the Customer, and to rely on the provision of Clause 6.1 and re-possess the Goods should they not yet have been installed, or claim specific performance of all of the Customer’s obligations whether or not such obligations would otherwise then have fallen due for performance, in either event without prejudice to CUSTOM GROUP’S right to claim damages.

7.1THE CUSTOMER ACKNOWLEDGES THAT THE GOODS ARE SPECIAL ORDER GOODS THAT HAVE BEEN CUSTOM MADE AND THAT AFTER INSTALLATION THEREOF THEY WILL HAVE BEEN PERMANENTLY INSTALLED, AFFIXED, ATTACHED, JOINED OR ADDED TO OR EMBEDDED WITHIN A BUILDING OR STRUCTURE. THE CUSTOMER SHALL NOT HAVE THE RIGHT TO RETURN THE GOODS NOR RECEIVE A REFUND OF THE PRICE PAID. CUSTOM GROUP’S LIABILITY IN RESPECT OF VALID COMPLAINTS SHALL THEREFORE BE LIMITED TO REPAIR OR REPLACEMENT OF NON-CONFORMING MATERIALS OR COMPONENTS OF THE GOODS. THE CUSTOMER SHALL NOT HAVE ANY CLAIM OF ANY NATURE WHATSOEVER AGAINST CUSTOM GROUP IF THE INCORRECT GOODS ARE INSTALLED.

7.2Any complaints regarding defective Goods must be lodged not later than 7 (seven) business days from the date on which the defect becomes apparent, but in no event later than the end of the warranty period of the Supplier that supplied the goods.

7.3SAVE FOR ANY DAMAGE FALLING WITHIN THE PURVIEW OF SECTION 61(5) OR REGULATION 3(a) OF THE CONSUMER PROTECTION ACT, NO 68 OF 2008, NEITHER CUSTOM GROUP NOR ANY OF ITS OFFICERS, EMPLOYEES OR AGENTS SHALL BE LIABLE FOR ANY LOSS OR DAMAGE, WHETHER DIRECT, INDIRECT, CONSEQUENTIAL OR OTHERWISE SUFFERED BY THE CUSTOMER, ITS FAMILY, EMPLOYEES, CONTRACTORS AND INVITEES ARISING FROM ANY CAUSE IN CONNECTION WITH THE GOODS OR THEIR DELIVERY AND INSTALLATION (INCLUDING WITHOUT LIMITATION, ANY ACT, OMISSION, OR DEFAULT ON THE PART OF CUSTOM GROUP, ITS AGENTS, EMPLOYEES OR SUB-CONTRACTORS) WHETHER SUCH LOSS OR DAMAGE RESULTS FROM BREACH OF CONTRACT, LOSS OF PROFIT OR ANY OTHER CAUSE WITHOUT LIMITATION. CUSTOM GROUP SHALL TAKE EVERY CARE DURING THE CARRYING OUT OF THE INSTALLATION BUT SHALL NOT BE LIABLE FOR INCIDENTAL REDECORATION CONSEQUENT UPON THE EXECUTION OF THE WORK.

7.4Any tampering, adjustment or other work performed on the units by persons not in the employ of CUSTOM GROUP or their appointed contractors, during or after the installation, will make all CUSTOM GROUP liabilities and all warranties and claims against CUSTOM GROUP or its suppliers null and void. New quotations will be submitted to repair or replace any repairs needed.

8.1CUSTOM GROUP warrants that the Goods supplied will conform to the material specifications of the order and as such be reasonably fit for the purpose for which they were supplied. SAVE FOR THE AFOREGOING NO OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED OR REPRESENTATIONS CONCERNING THE QUALITY OF THE GOODS OR THEIR FITNESS FOR PURPOSE OR APPLICATION WILL BE BINDING UPON CUSTOM GROUP UNLESS SET OUT IN WRITING AND SIGNED. CUSTOM GROUP GIVES NO WARRANTIES REGARDING PARTS OR COMPONENTS SUPPLIED BY OTHERS.

8.2CUSTOM GROUP holds warranty agreements with manufacturers and importers as the contracted party and liaises directly with suppliers on behalf of the Customer in the event of a warranty claim. The Customer’s invoice serves as the warranty record. Standard warranty periods are as follows unless otherwise stated on the quotation:

(a) Somfy and MotionBlinds motors, controls and sensors: 5-year manufacturer’s warranty.

(b) Outdoor blinds: 3 years on fabric, 1 year on components against manufacturing defects. Ziptrak® outdoor blinds carry the Ziptrak® Australia manufacturer’s warranty only. Canvas awnings: canvas 3 years against manufacturing defects; components 1 year.

(c) Aluminium frames and components: as per manufacturer specification.

(d) Indoor blinds: 3-year manufacturer’s warranty. PVC and lifestyle shutters: 5 years. Aluminium security shutters: 7 years. Shadeports: 5 years.

8.3Warranties do not cover normal wear and tear, damage caused by misuse or neglect, operation outside the designed parameters of the product, failure to retract retractable systems when required, damage caused by third-party occupants or guests, electrical damage where a valid Certificate of Compliance was not obtained, or modifications carried out by any party other than CUSTOM GROUP or an authorised service agent. Where a valid warranty claim is confirmed, CUSTOM GROUP’s liability is limited to repair or replacement of the defective component at its discretion.

9.1In the event that the Customer is not a natural person, then the signatory hereto binds himself as surety and co-principal debtor in solidum with the Customer in favour of CUSTOM GROUP for the due payment of all amounts which may be payable by the Customer to CUSTOM GROUP from any cause of action whatsoever and whether acquired by CUSTOM GROUP by way of cession or otherwise.

9.2The surety further waives those benefits of excussion and division and of the legal exceptions and acknowledges himself to be fully acquainted with the meanings of these terms.

9.3These Conditions of Sale shall apply mutatis mutandis to the suretyship contained in this clause 9.

9.4The suretyship contained in this clause 9 is a continuing covering suretyship and shall remain of full force and effect notwithstanding any fluctuation in, or temporary extinction of, the Customer’s indebtedness to CUSTOM GROUP. It may not be withdrawn, revoked or cancelled by the Customer without CUSTOM GROUP prior written consent. Any consensual cancellation or withdrawal of this suretyship by the Customer and CUSTOM GROUP shall only be valid and effective if reduced to writing and signed by both parties thereto. Any admission of liability by the Customer shall be binding upon the surety.

10.1CUSTOM GROUP shall not be liable in any way for any damage, loss, cost or expense arising out of or in connection with any delay, restriction, interference or failure in performing any obligation towards the Customer caused by any circumstance beyond its reasonable control, including, without limitation, acts of God, laws and regulations, administrative measures, orders or decrees of any court, earthquake, floods, explosion, war, terrorism, riot, sabotage, accident, epidemic, pandemic, strike, lockout, slowdown, labour disturbances, difficulty in obtaining necessary labour or raw materials, lack of or failure of transportation, breakdown of plant or essential machinery, emergency repair or maintenance, breakdown or shortage of utilities, delay in delivery or defects in the Goods supplied by suppliers or subcontractors (“Force Majeure”).

10.2Upon the occurrence of any event of Force Majeure, CUSTOM GROUP shall promptly inform the Customer thereof specifying the cause of the event and how it will affect its performance of its obligations. In the event of any delay, the estimated delivery date shall be the first day following the period after which the Force Majeure event terminates.

11.1Failure by CUSTOM GROUP to enforce at any time any provision of these Conditions of Sale shall not be construed as a waiver of CUSTOM GROUP right to act or to enforce any such term or condition and CUSTOM GROUP’s rights shall not be affected by any delay, failure or omission to enforce any such provision. No waiver by CUSTOM GROUP of any breach of the Customer’s obligations shall constitute a waiver of any other prior or subsequent breach.

11.2In the event that any provision of these Conditions of Sale shall be held to be invalid or unenforceable, the same shall not in any respect whatsoever affect the validity or enforceability of the remaining provisions between the parties and shall be severed therefrom. The pertaining provisions held to be invalid or unenforceable shall be reformed to provisions satisfying the legal and economic intent of the original provisions to the maximum extent permitted by law.

11.3The parties’ rights and obligations arising out of or in connection with these Conditions of Sale shall be governed, construed, interpreted and enforced according to the laws of South Africa.

11.4For the purpose of any legal proceedings which may arise between CUSTOM GROUP and the Customer, the Customer hereby consents to the jurisdiction of the Magistrate’s Court having jurisdiction, notwithstanding that the amount in issue exceeds the jurisdiction of the Magistrate’s Court.

11.5The parties nominate as their domicilium citandi et executandi the addresses reflected on the quotation as the address for service upon them of all notices and processes in connection with any matter relating to these Conditions of Sale.

11.6The parties’ rights and obligations shall be binding upon and to the benefit of the parties and their respective successors, permitted assigns, directors, officers, employees, agents and legal representatives. Termination of one or more of the rights and obligations of the parties, for whatsoever reason, shall not affect the provisions of these Conditions of Sale, which are intended to continue to have effect after such termination.

11.7The headings contained in these Conditions are included for mere convenience of reference and shall not affect their construction or interpretation.

12.1Dimensions recorded during the consultation process and confirmed in the written quotation are deemed final upon acceptance of the quotation. No amendments to dimensions will be accepted after quotation acceptance.

12.2Where a Customer requires a change to recorded dimensions after acceptance, the original order must be cancelled where possible and a new quotation issued. Where manufacturing has already commenced, cancellation is not possible and the Customer will be required to place a new order at full cost for the revised dimensions.

12.3CUSTOM GROUP accepts no liability for products manufactured to Customer-approved quoted dimensions that are subsequently found to be unsuitable. The Customer acknowledges responsibility for verifying all measurements and specifications before accepting the quotation.

12.4Where, following on-site assessment or by mutual agreement during the project, the product specification is changed, a revised lead time will apply from the date the new specification is agreed. Specification changes do not constitute a breach of the original agreement. Where a specification change results in a price adjustment, a Variation Order will be issued. All Variation Orders must be agreed in writing before work proceeds. Verbal agreements regarding changes are not binding on CUSTOM GROUP.

13.1The Customer is responsible for ensuring the premises are ready for installation on the agreed date, including clear and unobstructed access to all installation areas and completed structural, plastering, painting, and finishing work in the relevant areas. Where installation cannot proceed due to site unreadiness, CUSTOM GROUP reserves the right to charge a call-out fee and reschedule at the next available date.

14.1All electrical connections for motorised products, including motors, wind sensors, sun sensors, and control systems, must be performed by an accredited electrician. A valid Certificate of Compliance (COC) issued on the same date as the electrical work is a condition of all motor warranties.

14.2The Customer is responsible for arranging and funding the services of an accredited electrician. CUSTOM GROUP’s installation team will connect motors and sensors to prepared electrical points but is not responsible for the electrical installation or for obtaining the COC. Motor warranties are void in the absence of a valid COC.

15.1Final Completion occurs upon receipt of the final balance owing in respect of the entire order, at which point CUSTOM GROUP’s performance under the contract is deemed complete.

15.2Transfer of ownership of all Goods, including but not limited to blinds, awnings, shutters, motors, remote controls, sensors, automation systems, access codes, winder handles, override keys, accessories, and all components forming part of the contracted scope, passes from CUSTOM GROUP to the Customer only upon Final Completion as defined above.

15.3Until Final Completion, all Goods remain the sole property of CUSTOM GROUP in terms of clause 4.6, irrespective of physical possession or location, and CUSTOM GROUP reserves all rights of recovery and enforcement available to it in law.

15.4Any defects or issues identified after Final Completion are governed by clauses 7 and 8 (Returns, Warranty and Claims; Warranty).

16.1All products supplied by CUSTOM GROUP are designed for use within the operating parameters specified by the manufacturer. Customers are advised to follow manufacturer guidelines for their specific product.

16.2Retractable systems, including folding arm awnings, roller outdoor blinds, and zip-guided systems, must be retracted when not in active use, in adverse weather conditions, and when the premises are unoccupied. Mechanical stress caused by operation beyond designed parameters, including over-extension, over-tensioning, or repeated operation against motor stops, is excluded from warranty and will be quoted as a repair at the Customer’s cost.

16.3Outdoor blinds, including zip-guided and track-guided systems, are designed for variable weather conditions within their specified wind and load ratings. In extreme weather conditions, outdoor blinds should be raised and secured. Damage caused by failure to raise outdoor blinds in extreme weather falls outside warranty.

16.4Louvred awning systems are designed as weather-diverting structures. They redirect rainfall away from the covered area but are not waterproof and are not supplied or warranted as waterproof structures. The Customer acknowledges this characteristic and accepts that water ingress during heavy or wind-driven rain is not a product defect.

16.5All other installed products should be operated and maintained in accordance with the manufacturer’s guidelines relevant to the installation environment. In coastal and high-exposure environments, more frequent inspection and maintenance is required. Damage resulting from inadequate maintenance, misuse, or operation outside manufacturer guidelines is excluded from warranty.

17.1Wind sensors, where quoted and installed, provide automatic retraction in response to wind movement exceeding a set threshold. Wind sensors are a supplementary safety feature and do not replace the Customer’s obligation to retract retractable systems when conditions require. Wind sensors do not protect against damage caused by over-tensioning, operation beyond motor limits, or misuse during periods of occupancy.

18.1Where Goods are installed at a property used for short-term rental, long-term rental, or any multi-occupancy purpose, the Customer accepts sole responsibility for ensuring that all occupants are informed of the correct operating procedures for all installed Goods, including retraction requirements for retractable systems. CUSTOM GROUP accepts no liability for damage caused by third-party occupants or guests operating Goods outside the designed parameters. The Customer indemnifies CUSTOM GROUP against any claims arising from such use.

19.1Where the Customer requires invoices to be issued to a company or juristic entity, the full registered name and VAT registration number must be provided in writing before or at the time of deposit payment. CUSTOM GROUP will issue all documentation to that entity for the duration of the project.

20.1CUSTOM GROUP’s total liability for any claim arising from a consultation or installation project is limited to the total value of the project as stated on the accepted quotation. CUSTOM GROUP is not liable for any indirect, consequential, or incidental loss including loss of rental income, loss of profits, or loss of use. The Customer indemnifies CUSTOM GROUP against claims arising from defective installation caused by structural deficiencies at the premises.

21.1CUSTOM GROUP documents each project photographically. This includes the condition of the premises and the installation area before work commences, any structural or surface concerns identified on site, the installation in progress where relevant, and the completed installation at handover. These records form part of the project file and support warranty, quality, and after-care services.

21.2CUSTOM GROUP may use these images in its portfolio, marketing, and online channels. Images will be used in a manner that does not identify the Customer or the specific property by name or address. General location references, such as town or region, and product identification are permitted.

21.3Where the Customer prefers their images not be used in marketing, they may notify CUSTOM GROUP in writing before installation commences. Project file records will continue to be kept as part of standard practice.

21.4Copyright and ownership of all images taken by CUSTOM GROUP or on its behalf remain with CUSTOM GROUP.

21.5By uploading a photo to the window visualiser on shop.customblinds.co.za, the Customer allows CUSTOM GROUP to keep the photo and the preview made from it, and to show the preview on its websites, social media and marketing as an example of its products. CUSTOM GROUP will not show the Customer’s name, contact details or address with it, and will not publish previews showing faces, house numbers or street views. The Customer confirms the photo is theirs to share.

21.6The Customer may ask for their preview to be removed at any time by email to sales@customblinds.co.za or WhatsApp on 076 022 8410, and CUSTOM GROUP will take it down.

22.1Clauses 22 to 24 apply to orders placed through the CUSTOM GROUP online shop at shop.customblinds.co.za. The general clauses 1 to 11 and the additional clauses 12, 19, 20, and 21 of these Terms and Conditions also apply to online shop orders to the extent that they are not inconsistent with this section.

22.2All products sold through the online shop are manufactured to the Customer’s specific measurements submitted at the time of order. Because products are custom-made to order, CUSTOM GROUP cannot accept returns for change of mind. The Customer is responsible for verifying all measurements before placing the order.

22.3Dimensions submitted through the online order form are deemed final upon order placement and payment. No amendments to dimensions will be accepted after this point. Where a Customer submits incorrect dimensions, the product will be manufactured to those dimensions as ordered. CUSTOM GROUP accepts no liability for products manufactured to Customer-submitted dimensions that are subsequently found to be incorrect.

22.4All prices on shop.customblinds.co.za are quoted in South African Rand and include VAT at the applicable rate. Full payment is required before an order proceeds to manufacture. No order will be manufactured or dispatched until payment has been received and confirmed.

22.5Standard delivery is free on all orders, with no minimum order value. Production takes 5 to 7 working days from confirmed payment, plus courier transit. Delivery times after dispatch are 2 to 3 working days for the Garden Route and Western Cape, and 3 to 5 working days for the rest of South Africa. Tracking information will be sent by SMS once the order ships. Delivery dates are estimates and CUSTOM GROUP accepts no liability for courier delays beyond its control.

22.6The Custom Fit Guarantee applies exclusively to made-to-measure products ordered through the online shop. If the blind arrives too large, CUSTOM GROUP covers the courier both ways: send it to the CUSTOM GROUP depot in Knysna and CUSTOM GROUP will trim it to size and ship it back free of charge. If the blind arrives too small, send it to the CUSTOM GROUP depot in Knysna, again at CUSTOM GROUP's courier cost, and CUSTOM GROUP will remake it at a reduced price and ship it back free of charge. This guarantee does not apply to consultation and installation projects.

22.7Complaints regarding online shop orders must be submitted in writing to accounts@customblinds.co.za within 7 days of delivery. Products must be returned in original, undamaged packaging. Where a valid manufacturing defect is confirmed on inspection, CUSTOM GROUP will repair or replace the product at its discretion. CUSTOM GROUP’s liability for any online shop order is limited to the value of that order.

22.8Online shop orders may be cancelled within 2 hours of placement for a full refund. After that, orders cannot be cancelled as products are custom-made to specifications.

22.9Online shop products are supplied with brackets and fitting instructions for self-installation. Professional installation is available across the Garden Route from Mossel Bay to Nature’s Valley and must be arranged separately. For motorised products requiring electrical connection, clause 14 applies in full.

23.1CUSTOM GROUP collects personal information to process orders and provide services, and uses photos as set out in clause 21, in line with the Protection of Personal Information Act. CUSTOM GROUP does not sell or share Customer information with third parties. See the CUSTOM GROUP Privacy Policy for full details.

24.1CUSTOM GROUP reserves the right to update these Terms and Conditions at any time. The version in force at the time a quotation is accepted or an order is placed governs that transaction for its duration.

For any questions about these terms contact CUSTOM GROUP at accounts@customblinds.co.za or call or WhatsApp Duncan on 079 523 5407.