Custom Blinds Price Assurance

Find the identical blind for less at a recognised South African retailer? Tell us before you order, and we’ll match it. A simple promise, with clear terms.

The Custom Blinds Price Assurance is built on three steps and one rule. The rule first: send the claim before you order. The Assurance is not a refund mechanism. It is a way to make sure that the price you pay at Custom Blinds is honest against the rest of the South African market, before you commit.

Why pre-order, not retrospective. The Price Assurance is a confidence check before you buy, not a refund mechanism after. This keeps the process simple, fast, and fair for everyone. If you have already placed an order, the Price Assurance does not apply.

For the Price Assurance to apply, the following conditions must all be met.

• The product must be identical: same brand, same fabric specification, same hardware, same dimensions, same operation.
• The competitor must be a legally recognised South African retailer selling directly to the public.
• The competitor’s product must be in stock at the time we verify the claim.
• The price comparison includes VAT and any compulsory charges.
• The lower price must be available at the time you submit the claim.
• The claim must be submitted before placing your Custom Blinds order.

The Price Assurance does not apply to:

• Third-party marketplace listings: Takealot Marketplace, Amazon Marketplace, Temu, eBay, Facebook Marketplace, and similar platforms.
• Auction sites, private sellers, and grey-market imports.
• Clearance, closeout, refurbished, ex-display, or damaged stock.
• Member-only, trade, or wholesale pricing.
• Bundle deals, free-gift offers, or promotional codes.
• Pricing errors and typographical mistakes.
• Quotes given by callback or email rather than displayed online (we cannot match a price that is not openly published).
• Orders already placed. The Price Assurance is not retrospective.

Email sales@customblinds.co.za before you order with:

• The Custom Blinds product you intend to order, with dimensions and fabric.
• The competitor’s product page URL, or a clear, dated screenshot showing the same product and lower price.
• The competitor’s name.

We will respond within 24 hours with a matched quote.

• Identity“Identical product” means an item matching the Custom Blinds product’s brand, fabric specification, hardware, dimensions, colour, and operation in every material respect.
• Comparable sellerA legally recognised South African retailer selling directly to the public. Excluded: third-party marketplace sellers, private sellers, auction listings, and foreign retailers without a registered South African presence.
• Pre-order onlyThe Price Assurance applies to claims submitted before an order is placed. It is not retrospective and does not apply to orders already placed, in production, or delivered.
• EvidenceThe customer must submit verifiable evidence: a URL, dated screenshot, or printed quotation showing the competitor’s name, the identical product specification, and the lower price.
• VerificationWe will verify the claim and respond with a matched quote within 24 hours, where possible. The competitor price must be current and the identical product must be in stock at the time we verify.
• RemedyWhere a claim is verified, we will issue a matched quote at the verified price. The customer may then proceed with the order at that price. This is the sole remedy under the Price Assurance.
• DiscretionAll claims are subject to verification. We reserve the right, acting reasonably, to refuse claims that cannot be substantiated or that fall outside these terms. We may amend or withdraw the Price Assurance at any time without prior notice. Any matched quote already issued will be honoured.
• Consumer rightsNothing in these terms affects your rights under the Consumer Protection Act 68 of 2008.

Send us the link before you order, and we’ll match it.