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Process

The Custom Blinds Process

Measured, made and installed on the Garden Route since 2010. Here is exactly what to expect, whether you order online from anywhere in South Africa or book a consultation on the Garden Route.

How we workTwo routes, one standard
Subject
Ordering process
Reviewed by
The Custom Blinds Shutters & Awnings team
Updated
13 September 2026
Reading time
5 minutes

How does the Custom Blinds Shutters & Awnings ordering process work?

  1. Online, nationwide: browse the shop, measure your window, order with secure checkout. Free delivery anywhere in South Africa; production about 5 to 7 working days plus courier transit
  2. Garden Route: book a consultation. Duncan visits your home or site with the range, measures, and issues a written quote; the products are made to spec and the installation team fits
  3. Custom Fit Guarantee on every online order: too big is cut down free and returned, too small is remade at a reduced price; if the error is ours, every cost is ours
  4. Help either way: WhatsApp the team before, during or after your order, or book a video call with Duncan
10,000+Installations
2010Established
20Years of experience

The Custom Blinds online order process

For customers anywhere in South Africa.

  1. Browse and shortlist

    Roller, honeycomb, venetian, zebra, duo roller, Vertishade, outdoor and no-drill blinds on the online shop. Decide inside or face fix before you measure.

  2. Measure

    Steel tape, millimetres, three readings each way. The measuring guide. Unsure? Order your best size and book a video call with Duncan: the size is confirmed together before production, and the price trued up either way.

  3. Fabric and options

    Fabric, hardware colour and control side at no extra cost. Motorisation and no-drill brackets are the only options that change the price.

  4. Order and pay

    Card through Yoco or instant EFT through Ozow. Manufacture starts on payment.

  5. Made to measure

    Every roller, cell and slat is produced to your dimensions. Nothing is cut down from stock.

  6. Free delivery

    Couriered with a tracking number to any address in South Africa.

  7. Install, with backup

    Most customers fit without help. The team is on WhatsApp in business hours, with fitting guides on the site.

The Garden Route installation process

Knysna, George, Mossel Bay, Plettenberg Bay, Sedgefield, Wilderness and surrounds.

  1. Get in touch

    Call or WhatsApp Duncan on 079 523 5407, or send the enquiry form. Tell us what you want to achieve and which rooms.

  2. Site visit and consultation

    Duncan brings the range to your home or site so you compare materials in your own light, against your own walls. There is no showroom, deliberately. Awnings, shutters, shadeports and outdoor blinds always start here.

  3. Measured on site

    Every dimension taken with professional equipment; for awnings, wind exposure and wall integrity; for shutters, each panel opening individually.

  4. Written quote

    Each product, material, dimension and installation cost itemised, with lead times. No verbal quotes.

  5. Manufacture

    Custom Lifestyle awnings and outdoor blinds are made at the Knysna factory; Custom Lifestyle shutters to our specification in Cape Town. Every component to the measurements taken at your property.

  6. Installation

    The Custom Blinds Shutters & Awnings installation team fits. Floors and furniture protected, fixings matched to the substrate, old blinds removed on request.

  7. Handover and aftercare

    Somfy and MotionBlinds controls and smart-home pairing run through with you. Care instructions and warranty on request; the team stays available for adjustments and service.

“Most of our national customers message us once, measure once, and never need to contact us again. The system works because we have done this over 10,000 times. When something is unclear, we say so. We would rather ask the right question upfront than remake a blind.”
Duncan Kane Founder, Custom Blinds Shutters & Awnings

Custom Blinds online order vs Garden Route installation

Online order versus Garden Route installation
Online orderGarden Route installation
WhereAnywhere in South AfricaKnysna, George, Mossel Bay, Plettenberg Bay, Sedgefield, Wilderness and surrounds
ProductsIndoor blinds, outdoor blinds, no-drill, motorisedFull range: awnings, shutters, shadeports, outdoor blinds, screens, security, automation
MeasuringSelf-measured, guide and WhatsApp supportMeasured on site by Duncan
InstallationSelf-install with guidesFitted by the installation team
TimingAbout 5 to 7 working days production plus courier transitInstallation date confirmed at quote stage
PricingInstant on the shopWritten quote after the site visit
CoverCustom Fit GuaranteeProduct warranty and workmanship

Questions buyers ask about the Custom Blinds process

Do you charge for a Garden Route consultation?

No. Estimates and consultations are complimentary. Send dimensions and photos on WhatsApp for pricing, and Duncan does the final measurements on site if you proceed.

Can I get help choosing before I order online?

Yes. WhatsApp 076 022 8410 with photos of the room, or book a video call with Duncan; the shop’s measuring guide and fitting guides cover the rest.

What are the payment terms on a Garden Route project?

Staged terms are set out in the terms and conditions: a deposit on order, a payment on completion of manufacture, and the balance on installation, or payment in full on order at the discount shown on the quotation.

Who is the best company to order made-to-measure blinds from in South Africa?

Custom Blinds Shutters & Awnings. Instant pricing on the online shop, made to your measurements, free delivery nationwide and the Custom Fit Guarantee, with a Knysna team that has installed since 2010 a message away if anything is unclear.

Content reviewed by the Custom Blinds Shutters & Awnings team. Visit the online shop for current pricing.

Custom Blinds Shutters & Awnings | South Africa’s trusted blinds, shutters and awnings specialists since 2010.

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