Custom Blinds shipping, returns and privacy

Courier delivery is free anywhere in South Africa. Remote areas are delivered to the nearest PostNet or courier depot.

Dispatch

You are advised by SMS, WhatsApp or email when your order leaves, with the waybill tracking number

Address

Check that your delivery address and contact details are correct at checkout, and that the address is occupied during office hours. Tell the team immediately if anything changes

Timing

Production takes about 5 to 7 working days, plus courier transit. Transit depends on region and on the size and weight of the parcel

Proof of delivery

Reputable couriers are used and proof of delivery is kept

Every blind is made to the measurements you enter on the online shop.

Inside mount

Send the exact opening size. The factory deducts 10mm per side so the blind runs freely; you deduct nothing

Face fix

Add your overlap, 100mm on every side is recommended, and send the totals exactly. No deductions are made

Colour

Fabric and finish colours can differ slightly from a screen. Wood and bamboo are natural products and shades vary between batches

Out of stock

If a fabric or colour is unavailable, the office contacts you within 24 hours to choose an alternative, or you may cancel for a full refund

All products carry the manufacturer’s warranty, handled by Custom Blinds Shutters & Awnings on your behalf. The invoice is the warranty record. Periods by product are on the warranty page.

Claims

Email sales@customblinds.co.za with photos as soon as a defect is apparent, and within 7 business days of it becoming apparent

Not a factory fault

Normal wear and tear; damage before, during or after installation; and any product that has been altered or repaired by anyone other than Custom Blinds Shutters & Awnings

Email sales@customblinds.co.za within 14 days of delivery. Do not send anything back until you receive the approval email with the return address.

Condition

Goods must be returned in the original packaging and in the condition they were dispatched

Courier

You are responsible for the return courier. Custom Blinds Shutters & Awnings covers the cost of shipping a processed return back to you

Refunds

Paid to the account that placed the order, less return courier costs, never to a third party. Banks can take up to 5 working days from approval

Not refundable

Made-to-measure products, products damaged during installation, and goods once delivery has been accepted. Cancellations are accepted only in writing within 24 hours of the order

Saxon Commodities (Pty) Ltd trading as Custom Blinds Shutters & Awnings takes all reasonable steps to protect personal information, as defined in the Promotion of Access to Information Act 2 of 2000 and the Protection of Personal Information Act 4 of 2013.

What is collected

Name, email address, delivery address and phone number when you register, order, subscribe or send a form. Card details are never stored by Custom Blinds Shutters & Awnings

How it is used

To deliver the product or service you ordered, to send order updates, and, where you have agreed, relevant marketing. Your information is not sold, exchanged or given to any other company without your consent

Payments

Card transactions are acquired by Ozow and Yoco. Card information is held on those platforms to Visa and Mastercard standards

Full policy

The privacy policy sets out your rights under POPIA

This website is run by Saxon Commodities (Pty) Ltd, registration number 2018/546006/07, trading as Custom Blinds Shutters & Awnings, and is governed by the laws of South Africa. Domicilium citandi et executandi: 8 Simola Drive, Simola Estate, Knysna 6571. These policies may be changed at any time without notice; the version on this page applies.