Privacy Policy

If you are below the age of 18 years, you must always get permission from your parent or guardian before you use our website or give us your Personal Information. If we are not able to verify such permission or if a parent or guardian confirms that you do not have their permission, you may not use this website.

We process your Personal Information in a manner that is reasonable, adequate, relevant, non-excessive and purpose-specific. In order for users to access and use our website we collect and process some Personal Information. As a user of this website, we have to collect and process your Personal Information to render our services or to provide products to you that you wish to purchase from us.

When you use this website, we may collect the following Personal Information:

• name and surname.
• email address.
• physical address.
• geo location
• phone number.
• online identifiers.

You can contact us should your Personal Information change or you wish to amend and/or corrections. You can also do this yourself by updating your account details in your profile if you are set up as registered user on this website.

You warrant that the information you have provided is accurate, current, true and correct and that does not impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.

Information from using this website.

When you access this website, whether or not you are a registered user, we may process some of your Personal Information. Depending on how you access and use this website, we may receive:

• log information, through online identifiers, including information on how, when and for how long you use this website and other services, the content you view and search queries you submit.
• information about the equipment you use to access or use this website, including the type of device you are using, how you access this website, your browser or operating system and your Internet Protocol address.
• the geographic location from which you accessed this website, including your device’s global positioning system signal and information about nearby wifi networks and cell towers. We get this information when you use location-enabled services.
• other information about you from third parties, such as social media.

WHY DO WE PROCESS YOUR PERSONAL INFORMATION?

We may process the Personal Information we collect and receive to:

• identify you;
• verify your identity;
• create a user account for you; and/or
• enter into a contract with you.

As a registered user, we may also process your Personal Information in order to:

• fulfill our contractual obligations to you when you have ordered goods in order for us to deliver those goods and process returns.
• provide you with information, products or services you request from us.
• communicate with you regarding this website and provide you with information, products or services, including billing, customer support, resolving complaints and quality control.
• notify you about changes to this website, services and products, terms and conditions, privacy policy or notices, and any other changes that impact this website, services and products.
• send you information about news, articles, competitions, products or services that may interest you (unless you have opted out of receiving such information).
• get feedback from you which we need to develop our products and services and grow our business.
• comply with any legal or regulatory obligations such as tax or financial laws.
• undertake research for statistical purposes. The research and statistics we get from this process do not include your Personal Information and cannot be linked to you, nor can you be identified from these statistics.

We keep your Personal Information for as long as:

• we need it to provide this website, products or services to you.
• it is required or allowed by law and is in line with our internal retention policies.
• it is necessary to uphold the contract between you and us.
• you have agreed to us keeping your Personal Information subject to your request for us to stop processing your Personal Information.

We will retain your Personal Information for as long as is necessary to achieve the purpose for which this information was collected or subsequently processed. If your Personal Information is used for more than one purpose, we will retain it until the purpose with the latest period expires but we will stop using it for the purpose with a shorter period once that period expires.

By accessing and using this website, you consent to us retaining records of your Personal Information for no longer than may be necessary to achieve the purpose for which the information was initially collected or subsequently processed.

When you access and use this website we may use various technological tools to improve your experience on this website through the use of cookies and/or user tracking.

Cookies are small text files placed on the device that you use to access this website. These files do not contain your Personal Information but allow us to associate you with a particular device. Many websites use cookies and we use cookies to:

• make this website more user friendly.
• personalise your interactions with this website, tailor our services and website to your interests and needs, and ensure they work on your device.
• provide advertising that is relevant to you, limit the number of times you see the same advertisement and measure the effectiveness of the advertisements on our website and other websites, based on your online activities such as the websites and apps you use or content you view, and information we have about you.
• send Opt-In marketing communication if you are not a registered user.

The tools we use for this are Google Analytics, Google Ads and Google Tag Manager, Microsoft Clarity, and the Meta Pixel and Meta Conversions API (Facebook and Instagram). Contact details are only shared with Meta in scrambled (hashed) form.

We will not use your Personal Information for any other purpose without your permission.

By accessing and using this website, you consent to our use of cookies.

You have the right to request us not to contact you for purposes of direct marketing by any form of electronic communication such as automatic calling machines, email and/or SMS notifications by “opting-out” of any direct marketing communications we may send to you.

We do not sell your Personal Information to third parties for their marketing or any other purposes.

We may provide or make your Personal Information available to:

• our employees and staff and/or third party service providers in order to enable them to assist us to interact with you via this website for the ordering of goods or when delivering goods to you.
• law enforcement, government officials, fraud detection agencies or other third parties when the disclosure of Personal Information is necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability or financial loss, to report or support the investigation into suspected illegal activity.
• third parties (such as a potential purchaser and its professional advisors) in the event of any reorganisation, merger, consolation, sale, joint venture, or other disposition of any or all of our assets.
• our service providers (under contract with us) who help with parts of our business operations (fraud prevention, marketing, public relations, technology services etc). However, our contracts dictate that these service providers may only use your Personal Information in connection with the services they perform for us and not for their own benefit or any other purpose, and must treat such information as confidential information.
• our suppliers in order for them to liaise directly with you regarding any goods you have purchased or for any other purpose which may require their involvement.
• Any other companies we may use in order for them to send you once-off opt-in direct marketing communications.

We may transfer certain Personal Information outside the geographic borders of South Africa to service providers for purposes set out above (Why we process your Personal Information?), including for data storage and back-up purposes to ensure the integrity of our systems.

When we transfer your Personal Information outside of the geographic borders of South Africa, we will ensure that we do so in accordance with the requirements for lawful transfer outside of South Africa as set out in POPI.

By accessing and using this website, you consent to us transferring your Personal Information outside of South Africa as set out in POPI.

We secure the integrity and confidentiality of your Personal Information in our possession or under our control by taking appropriate, reasonable technical and organisational measures to prevent loss of, damage to or unauthorised destruction of Personal Information; and unlawful access to or processing of Personal Information.

In order to implement and maintain such measures, we have in place policies, controls and related processes, which are reviewed and updated on a regular basis. Our policies, controls and procedures cover for example:

• physical, technical and network security.
• access controls and monitoring of access.
• secure storage, destruction and encryption of records of Personal Information.
• Personal Information breach reporting and remediation.
• by way of written agreements, imposition of security and confidentiality obligations on third parties (based within or outside the borders of South Africa) who process Personal Information as part of rendering services to us.

Should you disclose your Personal Information to any third party, we shall not be liable for any loss or damage arising or suffered by you as a result of the disclosure of such Personal Information to any third party. This is because we do not regulate or control how that third party uses your Personal Information. You should always ensure that you read the privacy policy of any third party.

Having provided adequate proof of your identity, you have the right to:

• view, correct and/or amend your Personal Information we process. Please note that as a registered user, you can do this through your user account for the Personal Information reflected therein.
• request a record or description of your Personal Information.  We may charge a fee in order to provide you with this record of your Personal Information. Where requests to access and amend your Personal Information are manifestly unfounded, excessive or repetitive we may charge an additional administrative fee or refuse the request.
• request to have your Personal Information corrected, destroyed or deleted. 
• Please note that you can stop being a registered user by cancelling your account. In this instance we will only retain your Personal Information subject to any legislative requirement and/or our internal retention policy.
• us complying with your requests upon receipt unless we have credible reason why we cannot comply.
• us indicating where, if we cannot agree whether to correct or delete your Personal Information as requested, that a correction or deletion was requested but was not made.
• inform you if reasonably practicable,  should we change your Personal Information and this has an impact on decisions about you.
• notify you of the action taken by us because of your request.
• notify you of unauthorised access to your Personal Information.
• provide you with reasonable evidence of our compliance with our obligations under this Privacy Policy on reasonable notice and request.
• Submit a complaint to the Information Regulator.

This version of the Privacy Policy replaces any preceding privacy policy provisions on our website. We may occasionally update this Privacy Policy. When you use our website the version of the Privacy Policy posted on this page applies to you.