Get a quoteQuote
Sheer roller blinds across a glass wall with a lagoon view, Simola, Knysna, by Custom Blinds Shutters & Awnings

Returns

Returns and Refunds

We always strive to help. If something is not right with your order, talk to us first and we will work it out with you.

Garden Route and online ordersYour statutory rights are always protected
Subject
Returns and refunds
Reviewed by
The Custom Blinds Shutters & Awnings team
Updated
12 October 2026
Reading time
3 minutes

What is the Custom Blinds Shutters & Awnings return policy?

  1. Something damaged, faulty or not what you ordered? Let us know within 48 hours of delivery and we will arrange a repair, replacement or refund
  2. Standard, non-custom items can come back within 30 days of delivery, unused and uninstalled, in the original packaging with proof of purchase
  3. Made-to-measure products are made for your windows alone, so once production starts they cannot be returned for a change of mind
  4. Email us first for a quick written go-ahead. Approved refunds are paid within 10 business days, back to the way you paid
01

Damaged, faulty or incorrect items

Please check your order when it arrives. If anything was damaged in transit, is faulty, or is not what you ordered, tell us within 48 hours of delivery and we will put it right.

Email
accounts@customblinds.co.za
Include
Your order number, a short description of the problem and a few clear photos
What happens next
Once the problem is confirmed, we arrange a repair, replacement or refund. Faulty or incorrectly supplied items come back at our cost
02

Standard items

If your item is a standard, non-custom product, you are welcome to return it within 30 days of delivery.

Condition
Unused and uninstalled, in its original condition and packaging
Proof
Your invoice or order confirmation
Not returnable
Items that have been installed, altered or damaged
03

Made-to-measure products

Most of what Custom Blinds Shutters & Awnings supplies is made to your measurements, fabric, colour, finish and configuration. Because each piece is made for your home alone, once production has started it cannot be returned for a change of mind. This is permitted under the Consumer Protection Act for custom goods, and it never affects a claim for a fault: if a made-to-measure product is faulty, we put it right.

04

How to return

A quick email first means we can look after your return properly.

  1. Ask

    Email accounts@customblinds.co.za with your order number and the reason for the return.

  2. Approval

    We reply with written approval and the return address. Returns sent without approval cannot be accepted, so please wait for our reply.

  3. Send

    Send the item to the address we give you. Our main branch is 8 Simola Drive, Simola Estate, Knysna, Western Cape, 6571.

  4. Inspection

    We inspect the item and let you know the outcome.

05

Refunds and shipping

Approved refunds are paid within 10 business days, to the payment method you used.

Return shipping
Paid by you, unless the return is because of our error
Original delivery fees
Not refundable, unless the return is because of our error
Faulty or incorrect items
Returned at our cost
International orders
The same conditions apply. Return shipping, customs charges and duties are paid by the customer
06

Questions buyers ask

What is the best way to return something to Custom Blinds Shutters & Awnings?

Email accounts@customblinds.co.za with your order number and the reason, and wait for written approval before sending anything back. For damaged or faulty items, include photos and get in touch within 48 hours of delivery.

Can I return made-to-measure blinds?

Not for a change of mind once production has started, because they are made to your exact sizes. If a made-to-measure product is faulty or damaged, we arrange a repair, replacement or refund.

How long does a refund take?

Approved refunds are paid within 10 business days, to the original payment method.

Is a warranty claim the same as a return?

No. Warranty claims are handled separately; see the warranty page. For anything else, call 079 523 5407 and we will help.

This policy covers purchases on shop.customblinds.co.za and custom-made products supplied by Custom Blinds Shutters & Awnings. Nothing on this page limits your statutory rights under South African consumer law, including the Consumer Protection Act.

Content reviewed by the Custom Blinds Shutters & Awnings team.

Custom Blinds Shutters & Awnings | South Africa’s trusted blinds, shutters and awnings specialists since 2010.

WhatsApp us