Return & Refund Policy
Custom Blinds Shutters & Awnings™
Last updated: 13 December 2026
Thank you for choosing Custom Blinds Shutters & Awnings™.
This Return & Refund Policy explains how returns, refunds, and cancellations are handled for products purchased through our online shop and services supplied by our business.
1. Scope
This policy applies to:
- All purchases made via shop.customblinds.co.za
- Custom-made and made-to-measure products supplied by customblinds.co.za
This policy does not limit your statutory rights under South African consumer law.
2. Custom-Made Products
Most products supplied by Custom Blinds Shutters & Awnings™ are custom manufactured to your specifications, including measurements, fabric choice, colour, finish, and configuration.
Once production has begun, custom-made products are not eligible for return or refund due to change of mind.
This is standard industry practice and is permitted under the Consumer Protection Act for custom goods.
3. Standard (Non-Custom) Products
If a product is confirmed to be a standard, non-custom item, you may request a return within 30 days of delivery, provided that:
- The item is unused and uninstalled
- The item is in its original condition and packaging
- Proof of purchase is supplied
Installed, altered, or damaged items are not eligible for return.
4. Damaged, Defective, or Incorrect Items
All products must be inspected on delivery.
If an item is:
- Damaged in transit
- Defective
- Incorrectly supplied
You must notify us within 48 hours of delivery.
Email accounts@customblinds.co.za with:
- Your order number
- A clear description of the issue
- Photographic evidence
Where confirmed, we will arrange repair, replacement, or refund at our discretion.
5. Return Process (Approved Returns Only)
- Email accounts@customblinds.co.za to request authorisation
- Include your order number and reason for return
- Wait for written return approval
- Return the item to the address provided
Returns without prior approval will not be accepted.
Return address:
Custom Blinds Shutters & Awnings™
8 Simola Drive
Simola Estate
Knysna
Western Cape
6571
South Africa
6. Refunds
Once an approved return is received and inspected:
- You will be notified of approval or rejection
- Approved refunds are processed within 10 business days
- Refunds are issued to the original payment method
Shipping fees are non-refundable unless the return is due to our error.
7. Shipping Costs
- Customers are responsible for return shipping costs
- Original delivery fees are not refundable
- Faulty or incorrectly supplied items are returned at our cost
8. International Orders
International orders follow the same return conditions.
Return shipping, customs charges, and duties remain the responsibility of the customer.
9. Warranty
Some products may be covered under a manufacturer or workmanship warranty.
Warranty claims are handled separately from returns.
Please refer to our warranty page for full details.
10. Contact Details
For all return or refund enquiries:
Email: accounts@customblinds.co.za
Phone: 079 523 5407
Business address:
Custom Blinds Shutters & Awnings™
8 Simola Drive, Simola Estate
Knysna, Western Cape
South Africa
