Trust • Safety • Warranty •Shipping • Payments • Returns
FAQ & Customer Assurance Guide
Clear, reliable answers for homeowners, commercial businesses and developers across South Africa about payments, delivery, insurance, lead times and support.
- Payments: PayFast card transactions and Yoco EFT with instant confirmation. Full-site SSL. No payment data stored.
- Lead times: Indoor blinds 7–10 working days. Outdoor blinds 14 working days.
- Shipping: Free nationwide via The Courier Guy. Every shipment fully insured.
- Insurance: All shipping and all on-site installations are insured with comprehensive cover through Garden Route Insurance Brokers.
- Custom Fit Policy Online Orders: Too small → 5 percent discount on remake + free shipping. Too big → cut-to-size free + free shipping. Our mis-measure is our cost. Factory remake free on priority.
- Expertise: Founded 2010. Duncan Kane, 17 years technical installation and automation experience.
- Accreditations: Somfy Expert. Sole LockLatch distributor Garden Route. BlindQuip/Hunter Douglas accredited agent. Motion/Coulisse accredited agent.
- POPIA: Personal information used only for order fulfilment. Removal available on request.
- Freshness: This document is reviewed and updated quarterly.
Top questions
What blinds do you offer?
We supply a full indoor and outdoor range including roller, duo/double zebra, aluminium venetian, synthetic venetian, wood venetian, honeycomb, vertical, bamboo, panel and outdoor blinds.
Where do you install and ship?
We install across the Garden Route including Knysna, George, Plett, Buffalo Bay and Sedgefield. We ship free nationwide.
How safe are online payments?
Payments are processed securely through PayFast and Yoco EFT. Full SSL encryption. We do not store or retain any card data.
What are your lead times?
- Indoor blinds: 7–10 working days
- Outdoor blinds: 14 working days
How does shipping work?
Shipping is free nationwide through The Courier Guy. We personally lodge each shipment and send you the tracking link directly. All orders are fully insured from dispatch to arrival.
What is the Custom Fit Policy?
- Too small: send back → 5 percent discount on remake + free shipping.
- Too big: send back → cut-to-size free + free shipping.
- Our mismeasure: our cost entirely.
- Factory error: priority remake free.
Are your blinds safe for families?
Yes. Child-safe systems are standard across all indoor products. Always ensure your cords are mounted 1.5 m above the floor level. Outdoor blinds are engineered with geared boxes, side hooks, and weighted bars for increased stability and safety.
Who will I deal with?
Duncan Kane (founder and technical director, 17 years installation and automation experience). Jane Walls (Owner, Growth and Functions design).
Ordering process
- Select your product or request a quote.
- Send measurements or book our team to measure.
- Receive a detailed quote with timings.
- Pay securely via PayFast or Yoco EFT.
- Manufacturing begins.
- We ship via The Courier Guy.
- Local installations scheduled.
- Aftercare and maintenance available.
Policies and assurances
- Insurance: All shipping and all installations are protected by comprehensive insurance through Garden Route Insurance Brokers.
- Repair/Replace Framework: Structured support for remakes, resizing, and corrections.
- Payment safety: Secure PayFast and Yoco EFT. SSL site-wide.
- POPIA: Personal information processed only for fulfilment. Removal available on request.
- Warranty: Manufacturer warranty per product range plus workmanship guarantee.
- Maintenance: Maintenance plans and call-outs available after installation for local installations.
- Authority links: Somfy | Hunter Douglas
Still have questions?
We respond promptly during business hours.
