The Simple Custom Blinds® Order Process | Consult To Completion

The Custom Blinds Process

by | Aug 15, 2025

Our process, at a glance: choose your blinds, shutters, awnings or shadeports, get expert guidance, precise measuring and professional installation.

We serve the Garden Route (Knysna, George, Mossel Bay, Plettenberg Bay, Sedgefield and surroundings) and support shoppers nationwide via our online shop and Melvin for instant advice.

This page shows each step so you know what to expect. from initial call through to perfect fit. 

In-Person Process

Our full product range measured, supplied and installed across the Garden Route and surrounds.

Step 1: Book Your Visit

We cover Knysna, George, Mossel Bay, Plettenberg Bay, Sedgefield and nearby areas.

Step 2: Expert Consultation

We bring a full sample kit and give tailored advice for your light, climate and lifestyle.

Step 3: Precise Measuring

Exact measurements taken for a perfect fit.

Step 4: Clear Quote

Detailed written quote with lead times and installation date options.

Step 5: Order Confirmation

Approve your selections so we can schedule manufacturing.

Step 6: Professional Installation

Certified installers fit your blinds, shutters, awnings or security products with care. Floors and furniture are protected, and the site is left tidy.

Step 7: Quality Check and Handover

Every product is tested, and you receive care instructions and warranty details.

Book Now: WhatsApp Us or use Melvin AI

Online Process

The easiest way to order Indoor Blinds or Outdoor Blinds anywhere in South Africa.

Step 1: Shop Our Online Range

Visit customblinds.co.za/shop to browse Indoor and Outdoor Blinds only.

Step 2: Get Expert Help

Use Melvin AI for instant advice on product choice, style and measurements.Otherwise our team is available on mobile, email and Whatsapp to answer any queries you may have

Step 3: Measure with Confidence

  • Follow our online measuring instructions or YouTube guides
  • Send measurements or photos via WhatsApp

Step 4: Place Your Order

Secure online checkout so we can process your blinds immediately.

Step 5: Free Delivery Nationwide

Carefully packaged and sent anywhere in South Africa at no extra cost.

Step 6: Perfect Fit Guarantee

  • Too big? We cut it down for free
  • Too small? We remake it with a further 5% discount
    (All we ask is that you carry the courier fees)

Frequently Asked Questions

How long do my Custom Blinds® orders usually take?

Most Custom Blinds® orders are made and delivered within 1 to 2 weeks, depending on product and options.

What do you sell online?

We sell indoor blinds and outdoor blinds online, including roller blinds, honeycomb blinds, and SheerWeave outdoor blinds.

Do you deliver nationwide?

Yes. We offer free delivery anywhere in South Africa for online orders.

How do I measure correctly?

Use a steel tape and follow our guide. Inside mount fits inside the window recess. Outside mount fixes to the wall or frame and should extend past the opening for better light block and privacy. See our measuring and installation guides at customblinds.co.za/howtomeasure and customblinds.co.za/howtoinstall.

Can you help me choose the right blind?

Yes. We help you select the right product based on light, privacy, durability, and budget requirements.

What if my blind does not fit?

If it is too big, you can return it for a free cut-down and pay only the courier. If it is too small, we will remake it with a further 5% discount.

Do you install?

Yes. We measure and install across the Garden Route and surrounds. Online orders include clear instructions and remote support is available.

How do outdoor blinds handle wind?

Follow the manufacturer guidance. In high wind, keep blinds fully down and locked or fully up, and retract when very strong winds are forecast. Specific wind ratings depend on model and fixings.

Are corded blinds safe for children and pets?

Modern safety standards favour cordless or secured cord systems. Avoid loose, free-hanging cords and anchor continuous loops. Mount controls at least 1.5 m above the floor.

What payment terms do you use?

Online checkout is simple and secure so we can start processing your order immediately.

Do you remove old blinds?

Yes. For in-person installs we can remove and dispose of old blinds on request.

Can you coordinate with my builder or body corporate?

Yes. We regularly work with builders, designers, and body corporates.

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